- Send notifications using pre-approved templates by including customer details in the variables of the code.
- Messages about order bookings, shipping, deliveries, cancellations, rejections, service and payment reminders, etc. can be sent to customers.
Interact with Users
- Improving customer service is one of the biggest advantages of using WhatsApp.
- The app allows private conversations with end to end encryption. Customers can text the business first and share a complaint or a query.
- The interactive features enable customers to share pictures or video of the problem area, thereby making it easier for the support staff to pinpoint the root cause of the trouble.
- Creating chatbots to send automated messages to customers will create a favorable impression.
- The bots reply instantly to a message and keep the conversation active.
- The answers to generic questions and FAQs are provided by the bots allowing support staff to work on closing the complaints.
- The support staff can take over the conversation anytime and switch to real-time interaction with users.
- Schedule messages for a set time and date.
- Send customized messages in bulk to the target audience.
- Retrieve information such as product warranty details, account balance information, profile information of users, reward points, etc.
- Convert conversations into transactions by encouraging customers to buy a product.
- Help in product discovery by sending information about products based on the purchase history of users.
- Allow purchases from the chatbox and provide an acknowledgement for the same.
- Reschedule deliveries according to customers’ timings and help new users in creating an account with the business.
Deliver Messages to Users
- The platform ensures that messages are delivered to users no matter what.
- If the messages failed to get delivered via WhatsApp, an alternate method such as SMS is used to send the message.
- For every delivered message, the enterprises will get a delivery report, which will automatically be updated on the dashboard.
The marketing and sales tools for recurring campaigns, cross-promotions can be integrated into the API platform
to improve sales and promote the brand.